Utility Payment Assistance

Special Payment Arrangements

Recently City Council voted to reinstate late fees and the DISCONNECT process, starting August 15, 2022.

All bills not paid in full by the due date listed on the utility bill will be assessed a 10% late fee. If bill is not paid or arrangements made within 7 days of the due date, the account is subject to disconnection. 

To set up a payment plan, call the Utility Billing Dept. at 512-778-5449, or:

  1. Download the Utilities Payout Contract 
  2. Email completed form to [email protected]

Financial Assistance

Assistance is available to low-income households through Opportunities for Williamson and Burnet Counties. Please visit their website to fill out an application to see if you qualify for assistance.