Notice to all Builder and Contractors:
The Shelter-in-Place Order that was imposed by Williamson County was lifted on April 30. Texas Governor Greg Abbott has issued new executive orders that focus on an orderly, phased transition to help get day-to-day activities back to normal. There are concerns, however, that an increase in COVID-19 cases could occur during this phased transition and therefore gives us pause in how we can effectively continue to manage the delivery of City services while ensuring the protection of our employees.
The City will continue to take in and process inspection requests on a limited basis until further notice. You may contact Katheryn Mitchell, Permit Coordinator at either (512) 548.5510 or via e-mail at email@example.com for further details on this limited process. Effective May 25, there will be only one field inspector handling all inspection requests, to include frame group and final building inspections. All physical inspection requests will be limited to no more than 100 per day and shall be scheduled on a first-come, first-served basis. If you opt to obtain the services of a third-party inspector during this interim period, then you will be responsible for uploading your inspection results into MyPermitNow to ensure timely processing. Bear in mind that third-party plumbing inspections are not an available option at this time, however. Lastly, if any workers are on-site at the time of the scheduled inspection, an automatic failure will be issued, and a new inspection request must be submitted.
Periodic re-evaluations will still continue to determine if changes to these procedures are warranted; any necessary and appropriate changes will be implemented as quickly as possible. Please bear in mind that plans submittal procedures are not affected and may be submitted electronically as you would under normal circumstances. We regret any inconvenience that this may cause, but we thank you for your continued patience and understanding.
The City of Liberty Hill launched the MyPermitNow software (also known as MyGovernmentOnline) on December 10, 2018. The software will enhance the permit application submission, plan review and inspection experience for contractors and residents through convenient online services. The website is live and available at the My Permit Now website by utilizing the Customer Portal and selecting Liberty Hill as the jurisdiction.
Users will have the ability to:
- Apply Online for Permits (i.e. Building, Electrical, Plumbing, Fences, etc.)
- Pay Fees Online
- Submit Plans and Documents "Paperless" in PDF Format
- Track Application Progress up to Permit Issuance
- View and Print Copies of Review Comment Letters
- View and Print Copies of Approved Building Plans
- Request Inspections Online
- View and Print Completed Inspection Reports
- Receive Real-Time E-mail or Telephone Call Notifications When an Inspection is Completed
Please take the time to download a copy of the MyGovernmentOnline customer portal instruction document. You may create your free customer portal account if you do not already have an established account. The creation of a customer portal account is required to utilize MyPermitNow.
Once your account is established, the MyPermit Now software will allow you to begin applying for your permits online rather than traveling to a designated permit office. Please note that any documents required with an application, such as Architectural Plans, Civil Plans, Surveys, Development Order, etc. must be uploaded in PDF format when submitting your application.
When requesting inspections online, the policy will remain that you must submit your inspection request prior to 3:00 PM to have an inspection performed the next business day. Our inspectors will enter inspection results in the field to ensure you will receive your inspection result via e-mail or through the customer portal in near real-time.
If further assistance is needed pertaining to the use of the MyPermitNow software, please call the technical support line at 1-866-957-3764, option 1 for assistance. The MyPermitNow agents are available to assist with any software related questions.